At Bookphilic, we want you to have a satisfactory shopping experience. This Cancellation/Refund Policy outlines the guidelines and procedures for cancellations and refunds, as well as the minimum and maximum delivery timelines for our products.

  1. Order Cancellations:
    If you wish to cancel an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that order cancellations are subject to the following conditions:
  • For physical books: If your order has not been shipped, we will cancel the order and issue a full refund to your original payment method. However, if the order has already been shipped, we recommend initiating a return request upon receiving the items (refer to our “Returns and Refunds” policy for more information).
  1. Refunds:
    Bookphilic understands the importance of customer satisfaction. Refunds may be granted under the following circumstances:
  • Damaged or Defective Books: If you receive a book that is damaged during transit or contains manufacturing defects, please contact us within 48 hours of receiving the item. We may request evidence, such as photographs, to assess the issue. Upon verification, we will provide a refund or send a replacement copy, based on your preference.
  • Incorrect Book Received: If you receive an incorrect book due to an error on our part, please notify us within 48 hours of receiving the item. We will arrange for the correct book to be shipped to you and provide instructions for returning the incorrect item at our expense.
  • Non-Delivery: In the rare event that your order does not arrive within the estimated delivery timeframe, please contact our customer support team. We will investigate the matter and, if deemed necessary, issue a refund for the undelivered items.
  1. Minimum and Maximum Delivery Timelines:
    At Bookphilic, we aim to deliver products to customers within a reasonable timeframe. The minimum and maximum delivery timelines are as follows:
  • Minimum Delivery Timeline: We strive to process and ship orders within 3 business days from the date of purchase. This timeframe may vary depending on factors such as order volume, product availability, and shipping destination.
  • Maximum Delivery Timeline: In most cases, you can expect your order to be delivered within 12 business days from the date of shipment. However, please note that the maximum delivery timeline may vary depending on the shipping method chosen and the destination address.
  1. Refund Process:
    To request a refund, please contact our customer support team and provide the necessary details, including your order number and reason for the refund request. Refunds will be issued to the original payment method used during the purchase. Please note that it may take several business days for the refund to be processed and reflected in your account.
  2. Exceptions:
    Please note that the following items are generally non-refundable:
  • Gift cards or vouchers.
  • Items purchased through third-party sellers or platforms.
  1. Changes to the Refund and Cancellation Policy:
    Bookphilic reserves the right to modify or update this Refund and Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed of any updates.

If you have any questions, concerns, or require further assistance regarding cancellations or refunds, please contact us through the information provided on our “Contact Us” page.

Thank you for choosing Bookphilic. We appreciate your understanding and cooperation.

Last updated: 19-07-2023

The Bookphilic Team

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